Frequently asked questions

If a worker has not shown up for a shift due to either illness or absence, we will endeavour to find a replacement as soon as possible. A consultant is avaliable from 6.00 am-7.00 pm Monday-Friday, and on call and contactable via email over the weekend and will be in constant contact with the client updating them with the progress of the replacement worker. You will not be charged for a minimum for the replacement candidate and will only pay them from the time they arrive.

If a client is unhappy with a worker, they need to contact a consultant immediately. We will then endeavour to find a replacement as soon as possible. In the unlikely event that someone we supply is deemed unsuitable and sent home from site within four hours of starting work, there will be no charge.

Yes, we offer a 4 hour rate, as well as the full daily rate.

No problem, simply inform one of our consultants that the booking may go over time; overtime rates, though, will apply in this instance. We are not in the practice of booking our workers for more than one job a day. This ensures that the crew can stay if required.

Yes, we can take orders late at night or from 6.00 am in the morning. We will endeavour to fill your order as quickly as possible although this always depends on how many candidates we have available on that day. When taking late orders, we will immediately confirm whether we can fulfil them and keep you informed as to our progress.

Yes, if the location of work is outside the London Postal Districts there will usually be a travel charge added, in order to compensate staff for travel time and cost. This charge is paid directly to the worker. All charges will be notified to our customers before the job is confirmed.

Yes, you can offer a temporary worker permanent employment, in accordance with our Terms and Conditions of Business. Many of our staff transfer to our clients - usually over 100 per annum.

Yes we do. Our office hours are Monday to Friday 6.00 am-7.00 pm. We can also be contacted at any time at earlscourt@extramanrecruitment.co.uk

We do supply Crew Chiefs for crews of 6 people or more. Please enquire with one of our consultants for further details and rates.

Yes, all of our crew wear and Extraman uniform. They are equipped with Steel capped boots, Hi Visibility jacket and Hard Hats. Please be aware that all our equipment is Extraman branded.

We can supply our workers with uniforms depending on what is required in the warehouse environment. We usually provide steel capped boots to all our workers and hi-vis vests, gloves and hard hats are also stocked by Extraman.

All of our candidates have a face-to-face interview with a consultant, where their English levels are assessed. We only register candidates who have a good command of English.

Yes, we can supply workers at any time of the day; however, this usually depends on location and transport links.